August 25, 2021
August 25, 2021
The Karma ambassador program allows registered Karma users to become Karma ambassadors (”Karma Ambassador”) to earn compensation (as defined below) by inviting new merchants to start selling their surplus food through the Karma service (as defined in Karma’s User Terms and Conditions) or by helping Karma with other tasks that is from time to time posted on the Karmunity Ambassador Portal by Karma. In these terms of Karma service, the term “merchants” refers to restaurants, but it may also refer to other food providers operating e.g. in the grocery, cafe or bakery sector.
The purpose of this Agreement is to explain the terms and conditions under which Karma will grant you the role as a Karma Ambassador and let you use the Karmunity Ambassador Portal (collectively, the “Purpose“). This Agreement is an extension of the Terms and Conditions for the Karmunity, a community website owned and operated by Karma which is a prerequisite in order to have access to the Karmunity Ambassador Portal (“Karmunity”). In the event of any conflict between the terms and conditions of this Agreement and the Terms and Conditions of the Karmunity, this Agreement shall prevail.
As also mentioned in other parts of this Agreement, Karma does not have any control over any merchants or other third parties, and therefore is not liable or responsible for any actions taken or supposed to be taken by any such third party.
Karma will post tasks available as well as completion criteria (refer to #4) on the Karmunity Ambassador Portal that when performed gives the Karma Ambassador right to compensation These tasks are not unique to a specific ambassador but available to all registered Karma Ambassadors or a geographical subselection (eg. a country or a city) As a Karma Ambassador he/she can choose to perform these tasks at his/her own leisure - some will require the Karma Ambassador to get selected by Karma before he/she can take action on the task (eg. events, representing Karma etc.) while some can be performed without permission/selection by Karma (eg. signing up new merchants, referring new ambassadors etc.) Each task has a completion criteria - some are automatically completed when the task is performed (eg. signing up new merchants, referring new users etc.) while some require the Karma Ambassador to actively contact Karma through the Karmunity Ambassador Portal to confirm completion Some tasks require proof of completion such as statements and/or pictures to confirm the task was carried out. Failure to provide proof of completion may result in Karma not accepting completion and thus reject any type of compensation. This is solely at Karma’s discretion.
Compensation earned by performing tasks will be saved on the Karma Ambassador’s Karmunity account as credits and can be requested to be paid out by the Karma Ambassador themselves Karma Ambassadors must have at least €50 in accumulated compensation to request a payout There needs to be a third party payment provider for the Karma Ambassador's country available, please check in here to ensure there’s a payment provider assigned to the country of residence Karma Ambassadors must request a payout in the Karmunity Ambassador Portal (The request must be submitted before Karma's denoted monthly pay day. Failure to do so will result in a payment the following month) Karma will pay-out through the third party payment provider If there’s no provider the Karma Ambassador will keep his/her accumulated compensation until we have a way to pay it out to him/her via a third-party provider in the country of residence For every task issued by Karma through the Karmunity Ambassador Portal performed by the Karma Ambassador, he/she will be rewarded with a fixed compensation outlined in the task and set by Karma through a placeholder issued immediately in an equivalent amount of Karma points. When a merchant referred by a Karma Ambassador starts it first sale in the Karma service the Karma Ambassador will receive another fixed amount of Karma points which equates to a fixed payment. For the current structure of tasks, terms for each task and payment, please refer to the Ambassador Reward Sheet ("Ambassador Reward Sheet") which you can find here. PLEASE BE AWARE THAT KARMA MAY, AT ANY POINT AND IN ITS OWN DISCRETION, CHANGE THE TASKS, THE TERMS OF EACH TASK, THE ALLOTMENT OF EACH FIXED PAYMENT, AS WELL AS CHANGE THE CONDITIONS ON WHICH FIXED PAYMENTS ARE GIVEN. Karma may also, at any point and in its own discretion, change the Rules for Compensation ("Rules for Compensation" as defined below) for which an individual may be paid.
Karma Ambassadors must meet these conditions in order to receive any sort of compensation from Karma The Karma Ambassador must have completed the application form, attended the Welcome Webinar, have an active account with Karma and completed the Introduction Course on the Ambassador portal in the Karma App. The merchant must have used the personal link that is given to each Karma Ambassador in order for Karma to confirm that the merchant did, without any doubt, sign up through Karma based on the work of the Karma Ambassador. The Karma Ambassador must have earned the equivalent of 50 euro to receive compensation from Karma (refer to "Compensation and payout") The Karma Ambassador must abide by the Terms and Conditions outlined here and as an extension for those defined for the Karmunity PLEASE BE AWARE THAT KARMA MAY AT ANY POINT AND IN ITS OWN DISCRETION, CHANGE THE RULES FOR COMPENSATION.
For compensation pay-outs to Karma Ambassadors, Karma will be using third party providers. For any monetary disputes, the Karma Ambassador may first bring it to the awareness of Karma to settle on a fair solution. If the dispute is found to be at no-fault of Karma, we reserve the right to inform the Karma Ambassador to continue their query with the third-party company.
IT IS UNDER THE SOLE RESPONSIBILITY OF THE KARMA AMBASSADOR TO FILE HIS/HER OWN TAXES BASED ON THE RULES/REGULATIONS SET BY HIS/HER OWN COUNTRY. KARMA TAKES NO RESPONSIBILITY FOR INDIVIDUALS WHO DO NOT ABIDE BY THE LAWS THAT ARE SET.
It is your responsibility to protect your Karma Ambassador account information as it should be kept strictly confidential.
Karma does its best to keep the Karmunity Ambassador Portal safe and secure but need your help to do it by not violating or attempting to violate the security of the Karmunity Ambassador Portal. Except as expressly permitted under other parts of this Agreement, you may not modify, reproduce, duplicate, copy, publish or create derivative works of:
Karma has the right to at any time suspend a Karma Ambassador or terminate the Karma Ambassador’s account and access to the Karmunity Ambassador Portal if the Karma Ambassador violates this Agreement or uses the Karmunity Ambassador Portal in a way that is harmful to Karma or any third party.
This Agreement shall continue in full force until either: (i) you terminate your Karma Ambassador account, or (ii) Karma terminates your access to the Karmunity Ambassador Portal, with or without notice (the “Term”). When this Agreement is terminated, you no longer have access to the Karmunity Ambassador Portal.
For purposes of clarity, you are entitled to terminate your Karma Ambassador account at any time. Choose “Delete account” or any corresponding function in the Karmunity Ambassador Portal, or contact Karma. Karma will then delete or anonymise any personal information that can be attributed to you, except for certain information that Karma by law may have to save and archive. Termination will not affect accrued rights, indemnities, existing commitments or any contractual provision intended to survive termination of this Agreement.
Karma shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control.
Karma may change or update this Agreement from time to time, and any such change or update will be set in effect when posting the updated Agreement on the Karmunity Ambassador Portal. When we make major changes to the Agreement, we will provide you with prior notice as appropriate under the circumstances, e.g., by displaying a notice within the Karmunity Ambassador Portal or by sending you an email. If you do not agree to the changed Agreement, you have the right to terminate your Karma Ambassador account before the changed Agreement comes into force.
Karma reserves the right to modify, suspend, or discontinue the Karmunity Ambassador Portal without any notice at any time and without any liability to you.
All disputes arising hereunder or in connection with this Agreement or Karmunity Ambassador Portal shall be resolved by the laws of Sweden and the District Court of Stockholm (sw. Stockholms tingsrätt), Sweden. Karma has the right to transfer its rights and obligations under this Agreement. Furthermore, Karma has the right to hire subcontractors for the fulfillment of its obligations. If any part of this Agreement is held to be unenforceable or invalid for any reason, said part will be changed and interpreted to best accomplish its original intent and objectives. Any remaining parts will continue in full force.
Thanks for taking the time to learn about our Terms of Service for Ambassadors.
These user terms and conditions (these “Terms”) form a binding agreement between you and Karmalicious AB (“we” or “us”) that applies to your use of and access to the Karma mobile application (the “App”), the website www.karma.life (the ”Website”) and the food ordering services provided therein (the “Services”). Please read these Terms carefully, as you agree to be bound by each of its terms by accessing or using the App, the Website and/or the Services (together hereinafter referred to as “Karma”).
If you don’t want to be bound by these Terms, please do not sign up for or use Karma.
Karma is a sales platform through which you can purchase take away food items from restaurants, cafés and bakeries (to name a few) and order food at restaurants (each food supplier is hereinafter called a “Merchant”). Basically, the Merchant provides the food and we provide a platform where you can purchase the food. You can both save surplus food at a discounted price and purchase regular food items through Karma.
To use Karma, you need to create a user account (“Karma Account”). To create a Karma Account, you must be at least thirteen years old and have the authority to accept these Terms, either on your own behalf or by having a parent or legal guardian agreeing on your behalf.
Your Karma Account gives you easy access to see food offerings available near your location. You can also view your current order, your previous orders, and edit your personal information and preferences.
When you enter Karma, you can find all offers and Merchants in the discovery view displayed on a map. All Merchants and their offers are also listed according to their location and the distance to your location, with the Merchant closest to you being first. Your location is only used if you have permitted location sharing in Karma. You can also filter offers and Merchants based on, for example type of food (e.g. meal, bread or drinks) and allergens (e.g. gluten- or lactose free). When you filter on one or more of these criteria only offers matching the criteria will be displayed. When entering into a merchant view, items for sale are listed based on (i) if the item has a picture and (ii) the sales value of the item.
All orders are placed through the App or the Website. The price of your order will be displayed in the check-out in the App or on the Website, depending on where you placed your order.
Take-out food: Upon successful payment you will receive an order confirmation and your order is completed. Please note, that as all take-away food items are sold on a first come first serve basis, we cannot guarantee that you will get the food offer you have started, but not completed ordering.
Table orders: Food orders can be placed both as a single purchase and on an open tab. When ordering on an open tab, both you and the Merchant may add items to your order. All open tabs shall be fully paid before leaving the restaurant. Upon successful payment you will receive a receipt of your order to your email address. We reserve the right to invoice you for any unpaid orders on open tab. Such invoices will include an invoicing fee and are subject to late payment interest in accordance with applicable law.
Please note that due to the nature of the sold items (food!) and the fact that food may get spoiled or age rapidly, you do not have a right to change or cancel the order once you have received the order confirmation, unless so authorized by the Merchant.
In order to provide secure payments, we use the well-renowned third-party payment service providers Stripe, Adyen and Klarna in our check-out. As independent service providers, Stripe’s terms and conditions, Adyen's terms and conditions and Klarna's terms and conditions apply to the payment.
When ordering food for pick-up you shall always pick up your order from the Merchant’s premises during the time frame set out in Karma. The Merchant decides the time frame for pick-up. Upon arrival, you show the Merchant your order confirmation in Karma or identify yourself by name to receive your order.
If you do not collect your order during the given time frame, the Merchant has the right to do as they see fit with the ordered food item. Unless stated otherwise by the Merchant, you are not entitled to receive a refund for orders that have not been collected on time.
In certain cases, home delivery can be offered for your order. If delivery is included in an order, the order will be delivered to the address specified by you in Karma when placing the order. All deliveries are handled either by us or by trusted third parties.
Delivery and delivery time may vary depending on what you order and from where. Please refer to specific delivery information provided in Karma when placing the order. You undertake to be available at the delivery address and reachable at the phone number specified by you while completing the order from the time of the order until delivery has been made.
If you’re not available at the delivery address within 5 minutes from delivery, your order will be left outside your door, given that no gate or other door is prohibiting this. In case your order can't be left outside your door and you don’t reply to us after 2 attempts to contact you, we have the right to cancel your order. In such case, you are not entitled to receive a refund for your order.
If you are ordering alcoholic beverages, note that all laws regarding the serving of alcoholic beverages apply to your order. This means, for instance, that the Merchant has the right to refuse serving you alcoholic beverages if you are not in a condition to be served or are underaged.
We like to reward our loyal users, and we do so through the Karma Loyalty Program. With the Loyalty Program you can receive personal offers and rewards for using Karma (collectively “Loyalty Rewards”). The Karma Loyalty Program is connected to your email address that you provided to us when signing up for Karma. Each purchase you make through Karma using your registered email address is registered to your Karma Loyalty Program. You can read more about the various Loyalty Rewards and how to access them on the Website and in the App. Loyalty Rewards and specific requirements can vary by city and country, which means that you may receive a different Loyalty Reward than another user.
The Loyalty Rewards may not be exchanged to cash, are not transferable and may expire. Loyalty Rewards can only be used by you during the time that they are available to you in Karma. If you have not redeemed a Loyalty Reward during its availability you will not be able to use this Loyalty Reward later.
We reserve the right to change, end, or pause, in whole or in part, any Loyalty Program. We may also suspend or terminate your access to any Loyalty Program or Loyalty Rewards if we suspect fraud or any violation of these Terms. If we end any Loyalty Program, any unused or unredeemed Loyalty Rewards are forfeited at that time.
Karma is a sales platform through which Merchants can sell food items to consumers. We are not the provider or the producer of the food items sold through Karma. As such, we are not responsible for the information given about each food item, the quality of the food items ordered through Karma or errors that may occur during the pickup of an order or in connection with a restaurant visit.
Merchants are obliged to prepare the food items offered through Karma in compliance with all applicable legislation concerning the handling, storing and transportation of food, and in accordance with the established principles and practices of the industry. The Merchant is responsible for the quality and safety of the food, and for all information provided regarding food items. If you have any questions regarding a food item or wish to make a claim, we ask you to contact the Merchant directly. You are also welcome to contact us through the chat found in Karma, or by emailing us at firstname.lastname@example.org. We will then contact the Merchant on your behalf to help settle the claim.
If you experience any service interruptions or detect an error in the App or on the Website, you can report the problem through the contact form or chat found in Karma.
When using Karma, do:
Do not, and do not attempt or permit any third party to:
We have the right to at any time suspend a user or terminate your Karma Account and access to Karma if you violate these Terms or use the App and/or Website in a way that is harmful to us or any third party. We reserve the right, at any time and at our discretion, to remove any content provided by you that we consider to be inappropriate, unsuitable or untrue.
The App and the Website contain and/or provide access to content provided by Merchants and other third parties, including, food item information, pricing, discount information, menus, photographs, graphics and other information (“Third Party Content”).
The third party that any Third Party Content originates from is solely responsible for it, and we do not and cannot review all Third Party Content made available through any part of the App or the Website. Therefore, we cannot guarantee the correctness of any Third Party Content or fitness for use of any offers posted on via the App and the Website. In no event shall we be liable for any damages arising out of your use of the App and/or the Website, or in no event shall we be liable for any loss or damage of any kind incurred as a result of any Third Party Content or offers.
The services are provided “as is” and “as available”. We do not guarantee that the App and the Website will be uninterrupted or error free.
We, or as the case may be, our licensors, are the sole owners of the Website, the App, the Services and any source code, software, content and other intellectual property related to or included in them. You may not use the Website, the App, or any other materials from the Website or App in any manner that may infringe upon any copyright or other intellectual property right of us or any third party.
If you provide us with suggestions or recommendations regarding the App or the Website, we are entitled to use this feedback as we see fit, without any requirement of compensation to you.
These Terms apply as long as you use Karma. These Terms shall automatically expire when you unregister to Karma or if we end your Karma Account. When these Terms are terminated, you may no longer access or use Karma.
You may unregister from your Karma Account at any time. Choose “Delete account” or any corresponding function in the App and/or the Website, or contact us at email@example.com. We will then delete or anonymize any personal information that can be attributed to you, except for certain information that we are required by law to save and archive.
We shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond our reasonable control.
We may change or update these Terms from time to time, and any such change or update will be set in effect when posting the updated Terms on the Website or within the App. When we make major changes to the Terms, we will provide you with prior notice as appropriate under the circumstances, e.g., by displaying a notice within the App, the Website or by sending you an email. If you do not agree to the changed Terms, you have the right to terminate your Karma Account.
We reserve the right to modify, suspend, or discontinue the App, the Website and our services at any time.
All disputes arising hereunder or in connection with these Terms, use of Karma, the Website and/or the App shall be resolved by the laws of Sweden at the District Court of Stockholm (sw. Stockholms tingsrätt), Sweden.
We have the right to transfer, in part or in full, our rights and obligations under these Terms. In case we use subcontractors, we are responsible for the work performed by the subcontractors.
If any part of these Terms are held to be unenforceable or invalid for any reason, said part will be changed and interpreted to best accomplish its original intent and objectives. Any remaining parts will continue in full force.
If you have any questions or experience service disruptions in Karma, please reach out to us. You can contact us at firstname.lastname@example.org or through the chat found in the App.
111 73 Stockholm