Updated on:
August 25, 2021
Updated on:
August 25, 2021
These Karma ambassador Terms and Conditions (this “Agreement”), is a legal agreement between you and Karmalicious AB, a Swedish company (“Karma”), which explains your role as a Karma Ambassador (as defined below) and the use of the Karmunity Ambassador Portal (as defined below). If you don’t want to be bound by this Agreement, please do not access or use the Karmunity Ambassador Portal. Karma may terminate, without notice, your access to the Karmunity Ambassador Portal for failure to comply with this Agreement. By applying to become a Karma Ambassador on the Karmunity (as defined below), you accept this Agreement and agree to be bound by each of its terms. You also represent and warrant to Karma that: You are at least sixteen years of age and have the authority to enter into this Agreement (either on your own behalf or by having a parent or legal guardian agreeing on your behalf) This Agreement is binding and enforceable against you To the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity You have read and understand Karma’s Privacy Policy, the terms of which are posted at the Karma website www.karma.life and incorporated herein by reference (the “Privacy Policy”).
The Karma ambassador program allows registered Karma users to become Karma ambassadors (”Karma Ambassador”) to earn compensation (as defined below) by inviting new merchants to start selling their surplus food through the Karma service (as defined in Karma’s User Terms and Conditions) or by helping Karma with other tasks that is from time to time posted on the Karmunity Ambassador Portal by Karma. In these terms of Karma service, the term “merchants” refers to restaurants, but it may also refer to other food providers operating e.g. in the grocery, cafe or bakery sector.
The purpose of this Agreement is to explain the terms and conditions under which Karma will grant you the role as a Karma Ambassador and let you use the Karmunity Ambassador Portal (collectively, the “Purpose“). This Agreement is an extension of the Terms and Conditions for the Karmunity, a community website owned and operated by Karma which is a prerequisite in order to have access to the Karmunity Ambassador Portal (“Karmunity”). In the event of any conflict between the terms and conditions of this Agreement and the Terms and Conditions of the Karmunity, this Agreement shall prevail.
As also mentioned in other parts of this Agreement, Karma does not have any control over any merchants or other third parties, and therefore is not liable or responsible for any actions taken or supposed to be taken by any such third party.
To become a Karma Ambassador and utilize the features made available through the ambassador related subpages of the Karmunity website (located at community.karma.life) and it’s attached ambassador subsection (located at ambassador.karma.life) (collectively, the ”Karmunity Ambassador Portal”), you are required to complete a registration process and be approved by Karma in order to get access to the Karmunity Ambassador Portal and to become an Ambassador (“Karma Ambassador”). This is in order to offer you easy access to inviting new merchants and participating in ambassador activities. In order to register, you need to have established a user account with Karma (as defined in the User Terms and Conditions). How Karma may store and use of the personal information provided by you when registering for an Ambassador account and/or using the Ambassador portal and the Website is set out in the Privacy Policy.
Karma will post tasks available as well as completion criteria (refer to #4) on the Karmunity Ambassador Portal that when performed gives the Karma Ambassador right to compensation These tasks are not unique to a specific ambassador but available to all registered Karma Ambassadors or a geographical subselection (eg. a country or a city) As a Karma Ambassador he/she can choose to perform these tasks at his/her own leisure - some will require the Karma Ambassador to get selected by Karma before he/she can take action on the task (eg. events, representing Karma etc.) while some can be performed without permission/selection by Karma (eg. signing up new merchants, referring new ambassadors etc.) Each task has a completion criteria - some are automatically completed when the task is performed (eg. signing up new merchants, referring new users etc.) while some require the Karma Ambassador to actively contact Karma through the Karmunity Ambassador Portal to confirm completion Some tasks require proof of completion such as statements and/or pictures to confirm the task was carried out. Failure to provide proof of completion may result in Karma not accepting completion and thus reject any type of compensation. This is solely at Karma’s discretion.
Compensation earned by performing tasks will be saved on the Karma Ambassador’s Karmunity account as credits and can be requested to be paid out by the Karma Ambassador themselves Karma Ambassadors must have at least €50 in accumulated compensation to request a payout There needs to be a third party payment provider for the Karma Ambassador's country available, please check in here to ensure there’s a payment provider assigned to the country of residence Karma Ambassadors must request a payout in the Karmunity Ambassador Portal (The request must be submitted before Karma's denoted monthly pay day. Failure to do so will result in a payment the following month) Karma will pay-out through the third party payment provider If there’s no provider the Karma Ambassador will keep his/her accumulated compensation until we have a way to pay it out to him/her via a third-party provider in the country of residence For every task issued by Karma through the Karmunity Ambassador Portal performed by the Karma Ambassador, he/she will be rewarded with a fixed compensation outlined in the task and set by Karma through a placeholder issued immediately in an equivalent amount of Karma points. When a merchant referred by a Karma Ambassador starts it first sale in the Karma service the Karma Ambassador will receive another fixed amount of Karma points which equates to a fixed payment. For the current structure of tasks, terms for each task and payment, please refer to the Ambassador Reward Sheet ("Ambassador Reward Sheet") which you can find here. PLEASE BE AWARE THAT KARMA MAY, AT ANY POINT AND IN ITS OWN DISCRETION, CHANGE THE TASKS, THE TERMS OF EACH TASK, THE ALLOTMENT OF EACH FIXED PAYMENT, AS WELL AS CHANGE THE CONDITIONS ON WHICH FIXED PAYMENTS ARE GIVEN. Karma may also, at any point and in its own discretion, change the Rules for Compensation ("Rules for Compensation" as defined below) for which an individual may be paid.
Karma Ambassadors must meet these conditions in order to receive any sort of compensation from Karma The Karma Ambassador must have completed the application form, attended the Welcome Webinar, have an active account with Karma and completed the Introduction Course on the Ambassador portal in the Karma App. The merchant must have used the personal link that is given to each Karma Ambassador in order for Karma to confirm that the merchant did, without any doubt, sign up through Karma based on the work of the Karma Ambassador. The Karma Ambassador must have earned the equivalent of 50 euro to receive compensation from Karma (refer to "Compensation and payout") The Karma Ambassador must abide by the Terms and Conditions outlined here and as an extension for those defined for the Karmunity PLEASE BE AWARE THAT KARMA MAY AT ANY POINT AND IN ITS OWN DISCRETION, CHANGE THE RULES FOR COMPENSATION.
For compensation pay-outs to Karma Ambassadors, Karma will be using third party providers. For any monetary disputes, the Karma Ambassador may first bring it to the awareness of Karma to settle on a fair solution. If the dispute is found to be at no-fault of Karma, we reserve the right to inform the Karma Ambassador to continue their query with the third-party company.
IT IS UNDER THE SOLE RESPONSIBILITY OF THE KARMA AMBASSADOR TO FILE HIS/HER OWN TAXES BASED ON THE RULES/REGULATIONS SET BY HIS/HER OWN COUNTRY. KARMA TAKES NO RESPONSIBILITY FOR INDIVIDUALS WHO DO NOT ABIDE BY THE LAWS THAT ARE SET.
It is your responsibility to protect your Karma Ambassador account information as it should be kept strictly confidential.
Karma does its best to keep the Karmunity Ambassador Portal safe and secure but need your help to do it by not violating or attempting to violate the security of the Karmunity Ambassador Portal. Except as expressly permitted under other parts of this Agreement, you may not modify, reproduce, duplicate, copy, publish or create derivative works of:
Karma has the right to at any time suspend a Karma Ambassador or terminate the Karma Ambassador’s account and access to the Karmunity Ambassador Portal if the Karma Ambassador violates this Agreement or uses the Karmunity Ambassador Portal in a way that is harmful to Karma or any third party.
This Agreement shall continue in full force until either: (i) you terminate your Karma Ambassador account, or (ii) Karma terminates your access to the Karmunity Ambassador Portal, with or without notice (the “Term”). When this Agreement is terminated, you no longer have access to the Karmunity Ambassador Portal.
For purposes of clarity, you are entitled to terminate your Karma Ambassador account at any time. Choose “Delete account” or any corresponding function in the Karmunity Ambassador Portal, or contact Karma. Karma will then delete or anonymise any personal information that can be attributed to you, except for certain information that Karma by law may have to save and archive. Termination will not affect accrued rights, indemnities, existing commitments or any contractual provision intended to survive termination of this Agreement.
Karma shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control.
Karma may change or update this Agreement from time to time, and any such change or update will be set in effect when posting the updated Agreement on the Karmunity Ambassador Portal. When we make major changes to the Agreement, we will provide you with prior notice as appropriate under the circumstances, e.g., by displaying a notice within the Karmunity Ambassador Portal or by sending you an email. If you do not agree to the changed Agreement, you have the right to terminate your Karma Ambassador account before the changed Agreement comes into force.
Karma reserves the right to modify, suspend, or discontinue the Karmunity Ambassador Portal without any notice at any time and without any liability to you.
All disputes arising hereunder or in connection with this Agreement or Karmunity Ambassador Portal shall be resolved by the laws of Sweden and the District Court of Stockholm (sw. Stockholms tingsrätt), Sweden. Karma has the right to transfer its rights and obligations under this Agreement. Furthermore, Karma has the right to hire subcontractors for the fulfillment of its obligations. If any part of this Agreement is held to be unenforceable or invalid for any reason, said part will be changed and interpreted to best accomplish its original intent and objectives. Any remaining parts will continue in full force.
Thanks for taking the time to learn about our Terms of Service for Ambassadors.
These User Terms and Conditions (this “Agreement”), is a legal agreement between you and Karmalicious AB, a Swedish company (“Karma”), which guides your use of and access to the Application (as defined below) and the Website (as defined below).
If you don’t want to be bound by this Agreement, please do not access or use the Application and/or Website. Karma may terminate, without notice, your access to the Application and/or Website for failure to comply with this Agreement.
By creating an account in the Application and/or on the Website, you accept this Agreement and agree to be bound by each of its terms. You also represent and warrant to Karma that: You are at least sixteen years of age and have the authority to enter into this Agreement (either on your own behalf or by having a parent or legal guardian agreeing on your behalf) This Agreement is binding and enforceable against you.
To the extent an individual is accepting this Agreement on behalf of an entity, such individual has the right and authority to agree to all of the terms set forth herein on behalf of such entity.
You have read and understand Karma’s Privacy Policy, the terms of which are posted at the Website and incorporated herein by reference (the “Privacy Policy”).
The Karma service is a sales channel via which merchants offer take away food items to registered users. In these terms of Karma service, the term “merchants” refers to restaurants, but it may also refer to other food providers operating e.g. in the grocery, café or bakery sector. Merchants who enter into an Agreement (The Merchant Terms and Conditions) with Karma are allowed to use the Merchant Application and the Website. The aim of this intermediation service is to give Merchants the opportunity to sell surplus food that may soon become outdated as take-away to registered users. The Karma service allows Merchants to gain extra income while decreasing food waste.
The purpose of this Agreement is to explain the terms and conditions under which Karma will let you use the Application through your mobile device and/or use the Website (collectively, the “Purpose“).
As also mentioned in other parts of this Agreement, Karma does not have any control over any merchants or other third parties, and therefore is not liable or responsible for any actions taken or supposed to be taken by any such third party.
To use the ordering service and the features made available through the Application and Website, you are required to complete a registration process to create an account with Karma (“Account”).
When you create your account you are given access to use Karma’s software platform made available through Karma’s mobile application (“Application”) and/or Karma’s website located at www.karma.life (the ” Website”), Karma’s loyalty program (the “Karma Loyalty Program”), during the Term (as defined below) solely for the Purpose.
Creating your Account offers you easy access to see food available near you, your current order, your previous orders, and edit your personal preferences. In order to create your Account, it is necessary to provide personal information, which includes but is not limited to, your name, contact information and payment information.
How Karma may store and make use of the personal information provided by you when registering for an Account and/or using the Application and the Website is set out in the Privacy Policy.
Karma works with local merchants to offer you the opportunity to purchase and pick up food that would otherwise go to waste. In the discovery view in the Application, merchants are displayed on a map. In the list below, merchants are listed in order of distance to where you are located when the Application is open (the Merchants closest to you is shown first in the list). You can also filter on preferred options such as type of food (e.g. meal, bread or drinks) and allergens (e.g. gluten- or lactose free). When entering into a merchant view, items for sale are listed based on (i) if the item has a picture and (ii) the sales value of the item. Merchants can be provided with additional information on the methods used to reference the items on the Application and Merchant Application. The supply of food items is depending on each merchant’s daily business, and as such it is not guaranteed that food is available at all times you use the Application or the Website.
Through the Application you are presented with a description of the food item so that you as a customer will get as good information about ingredients, allergens, price discount etc. You can filter on preferred options such as type of food (e.g. meal, bread or drinks) and allergens (e.g. gluten- or lactose free). When you filter on one or more of these options only items within this/these categories will be visible to you. The Karma service is not the provider or the producer of the food items listed in the service nor is Karma responsible for the information given about each food item. The provider of the food items is responsible for all the information regarding the food item. Would you have any questions regarding given information about a food item, Karma directs you to the merchant.
As a logged in Karma user, you can place an order for a food item through the Application or Website. After placing the order you will get an order confirmation via the user interface of the Application or Website.
You pay for ordered food items through the Application or Website. If an order hasn’t been paid for through the Application or Website, it will not be considered a completed order. Furthermore, as all food items are sold on a first come first serve basis, Karma can not guarantee that you will get the food item you have started, but not finished, ordering. Karma may use a payment service provided by a third-party to handle the payment and will automatically charge your chosen account at the time of your order. You have no right to cancel or change a placed order when using the Application or the Website. The restriction of the right to cancel a made order is based on the nature of food which may spoil or age rapidly.
Upon arrival, you show the merchant the order confirmation in the Application to receive your order. The merchant has also the ability to confirm your order in the merchant application by identifying you by name. When using the Application or Website you shall always pick up the food item(s) ordered from the applicable merchant’s premises in a timely manner during the time frame provided by the merchant. If you do not collect your order during the given time frame, the merchant has the right to do as they see fit with the ordered food item. Unless stated otherwise by the merchant, you are not entitled to receive a refund for ordered food items that have not been collected on time.
In certain cases, delivery can be offered for your order. If delivery is included in an order, the order will be delivered to the address specified by you in the Application or on the Website while completing the order, or supplemented by email to Karma after the order has been completed. All deliveries are handled either by Karma or by Karma’s hired delivery firms. Delivery and delivery time may vary depending on what you order and from where. Please refer to specific delivery information given in the Application or on the Website. You undertake to be available at the delivery address and reachable at the phone number specified by you while completing the order from the time of the order until delivery has been made. If you’re not available at the delivery address within five (5) minutes from delivery your order will be left outside your door, given that no gate or other door is prohibiting this. In case your order can't be left outside your door and you don’t reply to Karma after two (2) attempts to contact you, Karma or Karma’s hired delivery firm has the right to cancel your order without any refund.
With the Karma Loyalty Program you are able to receive personal offers and rewards (collectively “Loyalty Rewards”) based on your previous order history. Detailed information about the various Loyalty Rewards and how to get them are presented in the Application. Loyalty Rewards and specific requirements for eligibility can vary both by User, city, and country. As a result, you may receive a different Loyalty Reward than another User. The requirements for eligibility and contents of specific Loyalty Rewards are subject to change at Karma’s sole discretion. The Loyalty Rewards may also be subject to limited supply and can be changed at any time without notice. The Loyalty Rewards that you are offered through the Application are not transferable and may expire. Loyalty Rewards in the form of Karma credits have no cash value. Loyalty Rewards can only be used by you during the time that they are available to you in the Application. If you have not redeemed a Loyalty Reward during its availability you will not be able to use this Loyalty Reward at a later stage. Karma reserves the right to change, end, or pause, in whole or in part, any Loyalty Program, as well as any User’s ability to participate in any Loyalty Program or receive Loyalty Rewards at any time for any reason, including suspected fraud or any violation of this Agreement. If Karma ends any Loyalty Program, any unused or unredeemed Loyalty Rewards may be forfeited at that time.
Karma does not currently charge its users to access and use the Application or the Website, however Karma may, at any point and in its discretion, elect to begin charging fees for use of various portions of the Application, the Website and/or for different levels of subscription or accounts.
The Karma service is a sales channel via which merchants’ food items are traded. The Karma service is not the provider or the producer of the food items listed in the service. Karma is not responsible for the quality of the food items ordered through the service or errors that may occur during the pickup of an order. The merchant is responsible for all the user reclamations concerning the food item and Karma directs the reclamations to the merchant. The cooperating merchants are committed to preparing the food items offered through the service in compliance with the legislation concerning the handling, storing and transportation of food and in accordance with the established principles and practices of the industry. If you detect a technical error or other error in the Karma service, you can report the problem through the Application or Website.
Karma offers support via the support center that you reach through the chat found in the Application and on the Website. Please refer to the Website for up to date information on the support center’s opening hours.
Karma does not currently provide any advertisements in the Application and on the Website, however Karma may decide to deliver advertisements in the future.
It is your responsibility to make sure that all information provided by you to Karma is current, accurate, and complete, and that you will maintain the accuracy and completeness of this information going forward. It is also your responsibility to protect your Account information as it should be kept strictly confidential.
Karma does its best to keep the Application and the Website safe and secure but needs your help to do it by not violating or attempting to violate the security of the Application or the Website. Except as expressly permitted under other parts of this Agreement, you may not modify, reproduce, duplicate, copy, publish or create derivative works of:
Karma has the right to at any time suspend a user or terminate the user’s account and access to the Application and Website if the user violates this Agreement or uses the Application and/or Website in a way that is harmful to Karma or any third party.
The Application and the Website contain and/or provide access to content provided by merchants and other third parties, including, food item information, pricing, discount information, menus, photographs, graphics and merchant information (“Third Party Content”).
The third party that any Third Party Content originates from is solely responsible for it, and Karma does not and cannot review all Third Party Content made available through any part of the Application or the Website. As such, Karma cannot guarantee the correctness of any Third Party Content or fitness for use of any offers posted on via the Application and the Website. In no event shall Karma be liable for any damages arising out of your use of the Application and/or the Website, or for any loss or damage of any kind incurred as a result of any Third Party Content or offers. Karma cannot guarantee that the Application and the Website, including the Content, will be uninterrupted or error free. Karma cannot be held responsible for if the Application and/or the Website is down or if any Content, information or functionality does not work as expected.
For purpose of clarity between you and Karma, you are the sole owner of all information and content entered into the Application or the Website or otherwise posted by you. Karma is the sole owner of the name “Karma” as well as the Website, the Application, and all source code, software, content and other intellectual property related to it or included in it. All suggestions and recommendations from you to Karma regarding the Application or the Website are, upon submission to Karma, owned by Karma.
Karma respects the intellectual property of others, and asks you to do the same. You may not use the Website, Application, the Content or any other materials from the Website or Application in any manner that may infringe upon any copyright or other intellectual property right of Karma or any third party.
This Agreement shall continue in full force until either: (i) You terminate your Account, or (ii) Karma terminates your access to the Application or non-public portions of the Website, with or without notice (the “Term”). When this Agreement is terminated, you no longer have access to the Application or any other non-public portions of the Website.
For purposes of clarity, you are entitled to terminate your Karma account at any time. Choose “Delete account” or any corresponding function in the Application and/or the Website, or contact Karma. Karma will then delete or anonymize any personal information that can be attributed to you, except for certain information that Karma by law may have to save and archive.
Karma shall not be liable to you for failure or delay in performing any obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control.
Karma may change or update this Agreement from time to time, and any such change or update will be set in effect when posting the updated Agreement on the Website or within the Application. When we make major changes to the Agreement, we will provide you with prior notice as appropriate under the circumstances, e.g., by displaying a notice within the Application, the Website or by sending you an email. If you do not agree to the changed Agreement, you have the right to terminate your Account before the changed Agreement comes into force.
Karma reserves the right to modify, suspend, or discontinue the Application and the Website without any notice at any time and without any liability to you.
All disputes arising hereunder or in connection with this Agreement, the Website and/or the Application shall be resolved by the laws of Sweden and the District Court of Stockholm (sw. Stockholms tingsrätt), Sweden. Karma has the right to transfer its rights and obligations under this Agreement. Furthermore, Karma has the right to hire subcontractors for the fulfillment of its obligations. In such cases is Karma fully responsible for the work performed by the subcontractors. If any part of this Agreement is held to be unenforceable or invalid for any reason, said part will be changed and interpreted to best accomplish its original intent and objectives. Any remaining parts will continue in full force.
Thanks for taking the time to learn about our Terms of Service for Users.
We hope feel more comfortable using our services now.
